Rights + Responsibilities

At Brooklyn Plaza Medical Center, we are committed to providing compassionate, high-quality care to every patient. We believe that understanding your rights and responsibilities is an essential part of ensuring the best healthcare experience for you and your loved ones.


Your Rights as a Patient


As a patient of BPMC, you have a right to:


  1. Receive Respectful and Equitable Care: Be treated with dignity, respect, and compassion regardless of your health status, race, color, religion, national origin, age, gender identity, marital status, sexual orientation, or any other personal attribute.
  2. Access Comprehensive Information: Be informed about where, when, and how to access the care and services you need. Understand your medical condition, treatment options, and potential outcomes in a way that is clear and easy to comprehend, including in your preferred language.
  3. Participate in Your Care: Be actively involved in decisions about your healthcare and treatment plans. Give informed consent before any procedure or treatment begins.
  4.  Seek a Second Opinion: Request and receive a second opinion about your diagnosis or treatment plan if desired.
  5. Refuse Treatment:  Decline any recommended treatment, with an explanation of the possible risks or consequences.
  6. Access Your Medical Records: Review and obtain a copy of your medical records and request corrections to your records if you believe they contain errors.
  7. Privacy and Confidentiality:  Trust that your medical information will be kept confidential and only shared as required by law or with your consent.  
  8. Express Concerns Without Retaliation:  Raise concerns or file complaints about your care without fear of discrimination or retaliation. Access our grievance system or escalate concerns to external bodies, such as the Department of Health, if necessary.
  9. Be Supported During Care: Designate a family member, friend, or advocate to assist or speak on your behalf if you are unable to do so.
  10. Safe and Comfortable Care Environment: Receive care in a clean, safe, and supportive environment free from unnecessary restraints or harm.


Your Responsibilities as a Patient

Patients not only have rights, but they also have responsibilities. At BPMC, we believe in collaborating with you to provide good health outcomes. Thus, the care you receive as a patient depends, in part, on your active participation. By working with us and following the responsibilities listed below, you will help your healthcare team to give you the best care possible in a safe, healthy environment.


To the extent possible, BPMC requests that you, as our patient: 


  1. Provide information. You and your family are responsible for providing your clinicians with accurate and complete information including present complaints, past illnesses, hospitalizations, medications, previous surgeries, allergies, noticed risks in care, unforeseen changes in your condition and other matters relating to your health.
  2. Ask questions. You and your family are responsible for asking questions when you do not understand what you have been told about your care, as well as honestly voicing your concerns with your providers.
  3. Keep your appointments. You and your family are responsible for being on time for your appointments whether it is in person or virtually or for contacting BPMC to cancel your appointment within 24 hours.    
  4. Follow instructions. You and your family are responsible for cooperating with the agreed-on care, service, or treatment plan developed. You should express any concerns you have about your inability to follow and adhere with the proposed care plan or course of treatment.
  5. Accept results. You and your family are responsible for the consequences and outcomes if you do not follow the care, service or treatment plan.
  6. Meet financial commitments. You and your family are responsible for promptly meeting any financial commitment agreed to with the Center and for providing accurate information related to their insurance.
  7. Follow facility rules and regulations. You and your family are responsible for following the Center’s rules and regulations concerning patient care and conduct to assure a safe environment for all individuals. This also includes supporting our commitment to a diverse and inclusive environment in which racist and/or discriminatory behaviors and acts of intolerance towards are not tolerated. 
  8. Show respect and thoughtfulness. You and your family are responsible for being thoughtful of the Center’s staff and property. This also involves being considerate of other patients and visitors, helping control noise and disturbances and following tobacco-free policies. While you are at the Center, patients must refrain from using profanity or threatening or violent behaviors, consuming any alcohol, prescription and non-prescription controlled substances or any illegal drug, carrying weapons and videotaping the premises. 


At BPMC, we are here to support you every step of the way. If you have questions about your rights or responsibilities, or if you encounter any barriers to your care, please contact us. Together, we can ensure you receive the high-quality, patient-centered care you deserve.