Patient Tools + Resources
When You Need
Care, We Are Here
For You
We know you’re busy, and at BPMC, we believe getting the care you need, when you need it, shouldn’t be stressful. Our patient resources are designed to make it easy for you to find a doctor, schedule an appointment, or obtain basic medical information.
WELCOME TO BROOKLYN PLAZA MEDICAL CENTER’S PATIENT PORTAL!
We’re committed to empowering you to take control of your health by providing safe, secure, and convenient access to your medical records. Our easy-to-use Patient Portal allows you to view your health information anytime, anywhere, whether on your computer or through a smartphone app.
Getting Started is Simple!
If you’re a new patient, signing up for the portal is quick and easy. During your first visit, stop by the front desk, and our friendly reception team will assist you with setting up your account. All we need is your email address to get you started!
24/7 Access to Your Health Information
Once your account is set up, you’ll enjoy round-the-clock access to these helpful features with the security of a private password:
✓Schedule Appointments – Request appointments at your convenience.
✓View Test Results – Access your lab results as soon as they’re available.
✓Review Your Health Records – See your healthcare summary, health history, and current conditions.
✓Manage Medications – View your current prescriptions and request renewals.
✓Immunization History – View and print your immunization records.
✓Communicate with Your Care Team – Send messages to your doctor or medical team for quick and easy support.
We’re here to make managing your health as convenient as possible. If you have any questions or need help with accessing Patient Portal, don’t hesitate to reach out to our team.
Your health is our priority, and we’re excited to support you in your wellness!
Important Reminder:
Do not use the patient portal for emergencies. If you have an urgent medical need, call 911 or go to the nearest emergency room. For after-hours assistance, contact our 24/7 call center at
(718) 596-9800.
PATIENT + COMMUNITY RESOURCES
At Brooklyn Plaza Medical Center, we understand that managing your health goes beyond medical appointments. Whether you're living with chronic conditions or seeking support with housing, food access, or employment, we’re here to connect you with resources that can help improve your overall well-being.
General Health Management Resources
NYC Department of Health Resources
https://www.nyc.gov/site/doh/index.page
NYS Department of Health Resources
Chronic Conditions Resources
Managing a chronic condition requires access to the right tools, education, and support. Below are resources available to take control of your health:
Multiple Chronic Conditions Resource Center
https://multiplechronicconditions.org/patient-resources
Asthma-
https://www.nyc.gov/assets/doh/downloads/pdf/asthma/asthma-booklet.pdf
Diabetes-
https://diabeteseducation.novocare.com/
Heart Health-
https://www.nhlbi.nih.gov/health/blood-cholesterol
Obesity-
https://www.niddk.nih.gov/health-information/health-statistics/overweight-obesity
Community Resources
We know that access to basic needs like housing, food, and jobs is essential for good health. Below are resources available to help address these needs:
Find Help (Formally known as Aunty Bertha): Assistance for people seeking help with social needs in all areas such as financial assistance, food pantries, medial care and other free or reduced-cost help.
Hite Site: The Health Information Tool for Empowerment (HITE) is an online directory offering information on more than 6,000 health and social services available to low-income, uninsured, and underinsured individuals in New York City, Long Island and Westchester.
Crisis Service/ Mental Health
https://nyc988.cityofnewyork.us/en/crisis-services/
Dial or Text: 988
Domestic Violence
https://www.safehorizon.org/get-help/domestic-violence/#overview/
NYC 24/7 Hotline: 1-800-621-4673
Food Access
https://www.nyc.gov/site/dycd/services/food_pantries.page
The Campaign Against Hunger
2010 Fulton Street
Brooklyn NY 11233
Dr. Melony Samuels
(718) 773-3551
msamuels@tcahnyc.org
Catholic Charities Neighborhood Services, Inc.
191 Joralemon Street
Brooklyn NY 11201
Reverend Alfred LoPinto
(718) 722-6087
LOPINTO@ccbq.org
Flatbush Community Fund, Inc.
1968 Flatbush Avenue
Brooklyn NY 11220
Ms. Theresa Monforte-Caraballo
(347) 662-6230
Theresa@grandmasloveinc.org
Housing Assistance
NYC Housing Connect: Apply for affordable housing lotteries in NYC. https://housingconnect.nyc.gov/PublicWeb/
CAMBA: Offers housing placement, support for the homeless, and prevention programs in the five boroughs.
https://camba.org/program/housing/
Homebase: provides New Yorkers experiencing housing instability in the community with various homeless prevention services and aftercare services to families and individuals exiting NYC DHS shelter to permanent housing.
https://www.nyc.gov/site/hra/help/homebase.page
Legal Services
Legal Service NYC
https://www.legalservicesnyc.org/get-help-with-a-legal-issue/
Legal Aid Society
https://legalaidnyc.org/get-help/
HRA Office of Civil Justice
https://www.nyc.gov/site/hra/help/legal-assistance.page
New & Expectant Parents
Healthy Start
https://www.nyc.gov/site/doh/health/neighborhood-health/healthy-start-brooklyn.page
Training, Jobs and Economic Development
HRA Career Services
https://www.nyc.gov/site/hra/help/career-services.page
NYS DOL Career Development Services
https://dol.ny.gov/career-development
Workforce 1 Career Center (All Boroughs)
https://www.nyc.gov/site/sbs/careers/careers.page
Brooklyn Chamber of Commerce
https://www.brooklynchamber.com/services/education/economic-development-solutions/
PATIENTS' BILL OF RIGHTS
At Brooklyn Plaza Medical Center (BPMC), we believe that quality healthcare can be achieved through a trusted provider-patient partnership and the only way to have an effective partnership is through communication. This is why BPMC is committed to providing transparent, accurate and honest information regarding the quality of care we offer to all of our patients.
NOTICE OF PRIVACY
Protecting the privacy, confidentiality and security of your health information is very important to Brooklyn Plaza Medical Center. Patient health information isn’t just a good thing to secure; it’s the law. Under the Health Insurance Portability and Accountability Act (HIPAA), your medical records and other health information that you provide to us is privileged information. Our staff and providers will only access your information as it is necessary to do their jobs. They cannot share your medical record information without your consent, unless the safety and welfare of others is at stake. If you ever feel like your privacy has been violated, please contact the Center’s Compliance Officer.
FREQUENTLY ASKED QUESTIONS (FAQ)
What is the Patient Portal?
The Patient Portal makes your health information more convenient to access. It is a secure, confidential, and easy-to-use website that allows patients and their families 24-hour access to their medical records. It uses the latest encryption technology to deliver secure communication between patients and providers.
How can I gain secure access to my account?
You can gain access to your patient portal account in 2 ways. If you need BPMC staff member to help you to complete the enrollment process, the front desk staff will assist you to set up your account by providing you with a username and temporary password. At BPMC, you can also visit our website, download the Healow app and the staff member will walk you through the entire enrollment process.
If you decide to complete the enrollment process at home or on your smartphone, you will also need to go to BPMC website (www.brooklynplaza.org) and you can either enter the user name and temporary password you received from the front desk staff or you can create your own username and password. You will follow the system's instructions to open your private account.
Do you offer support for clients in need?
No one is denied care because of an inability to pay. Brooklyn Plaza Medical Center offers a sliding fee discount program for both insured and uninsured patients based on an individual’s income and family size. Staff is also available to assist with applications for the child health insurance plan (CHIP), free or low cost insurance for children fewer than 19 and family Health Plus for adults 19-64 years of age.
Do you offer virtual appointments?
Without leaving your home, you can communicate face-to-face in real time with a BPMC provider through your smartphone or tablet device. You will be connected within minutes for your scheduled, telehealth video visit session, in which the provider can provide a diagnosis, next steps and prescribe medication, if necessary. Our providers can consult with you on various areas of specialties. Virtual visits are covered by Medicare and most major insurances.
What are your policies regarding patient privacy?
Federal HIPAA Privacy Rules establishes national standards to protect individuals’ medical records and other personal health information and applies to health plans, health care clearinghouses, and those health care providers that conduct certain health care transactions electronically. HIPAA also gives patients’ rights over their health information, including rights to examine and obtain a copy of their health records, and to request corrections.
How can I trust BPMC?
Brooklyn Plaza Medical Center, Inc. is recognized by The National Committee for Quality Assurance (NCQA) for our Patient Centered Medical Home model. We have achieved Level 3 which is the highest designation!