Information About Your

Appointment

At Brooklyn Plaza Medical Center, we make it easy to schedule appointments that fit your busy life. Whether you need routine care, follow-up visits, or specialized services, our team is here to help you every step of the way.


You have a Part to Play As Well

Your responsibilities to ensure your health include:
  • Asking questions and being active in your care.
  • Providing your health history, and other important information, including any changes in your health.
  • Informing us whenever there is a problem with a medication you are taking.
  • Calling our office first with your health concerns unless it is an emergency.
  • Informing us whenever you utilize any other health system such as the emergency room or a self-referral to a specialist.
  • Having a clear understanding about your treatment goals and future health goals.

How Do I Schedule an Appointment?

  1. Online: Use our Patient Portal to schedule, reschedule, or cancel your appointment at your convenience. Log in here
  2. By Phone: Call us at (insert phone number) during regular business hours to speak with a scheduling specialist.
  3. In Person: Stop by the front desk at any of our locations to schedule your visit with a member of our team.


What Do I Need to Bring to My Appointment?

To help us provide the best care, please bring the following items with you:


  • Identification:  A valid photo ID (e.g., driver’s license, state ID, or passport).


  • Insurance Information: Your insurance card(s) or proof of coverage (if applicable). If you are uninsured, bring proof of income and residency if you’re applying for our sliding fee scale.


  • Medications:  A list of all current medications, including over-the-counter drugs, vitamins, and supplements. Bring the actual medication bottles if possible.


  • Medical Records: Any recent test results, imaging reports, or referrals from other healthcare providers. If you’re transferring care to us, bring copies of your medical history.


  • Questions or Concerns:  Write down any questions, symptoms, or concerns you want to discuss with your provider to ensure nothing is overlooked.

What If I Need to Cancel or Reschedule ?

If you can’t make your appointment, please let us know at least 24 hours in advance by:

  • Calling (insert phone number)
  • Canceling through the Patient Portal


This helps us accommodate other patients and ensures timely care for everyone.

Are Same-Day & Walk-In Appointments Possible?

We understand that health concerns can’t always wait. Same day appointments are available for urgent medical needs. Call 718-596-9800 to check availability. Walk-ins are welcome, but we recommend calling ahead to minimize wait times.

What If I Need Care After Hours?

If you have a medical emergency after regular hours, please call 911 or go to the nearest emergency room. For non-emergency concerns, our call center is available 24/7 at 718-596-9800 to connect you with a BPMC doctor or our answering service.

Can I Schedule a Virtual Appointment?

Yes, we do offer telemedicine services. Here's how to schedule a appointment:
1. Call Us: Schedule your telemedicine appointment by calling 718-596-9800. Let the scheduler know you’d prefer a virtual visit.

2. Use the Patient Portal: Log in to our Patient Portal to book your telemedicine appointment online.

3. Request During an In-Person Visit: Ask your provider if telemedicine is an option for your next appointment.


I am New to BPMC. Will I need to complete any forms?

Yes, you will be asked to review and complete various forms when you arrive at the practice such as:


  • Notice of Privacy Acknowledgement/Consent Form
  • BMPC Demographic Form 
  • Statement of Financial Responsibility 
  • Consent for Medical Treatment


All of these forms can be reviewed and completed prior to your appointment by visiting our patient forms.

What insurance plans do you accept?


At Brooklyn Plaza Medical Center, we partner with a variety of insurance provider to ensure our patients have access to the  care they need. Our accepted plans include: 


  • 1199 National Benefit Fund
  • ADAP (AIDS Drug Assistance Program)
  • Aetna
  • Affinity Health Plan/Molina Healthcare
  • Anthem Blue Cross Blue Shield
  • Blue Cross Blue Shield
  • Cigna
  • Child Health Plus 
  • Emblem Health
  • Empire Blue Cross Blue Shield
  • Fidelis Care New York
  • Group Health Insurance (GHI)
  • Healthfirst
  • Health Insurance Plan (HIP)
  • Medicaid
  • Medicare
  • Oxford Health Plan
  • United Health Care


Our appointment coordinators can review insurance information with you when scheduling your appointment.

What forms of payments do you accept?

For your convenience, our practices accept cash, personal checks, money orders, and credit cards including Visa, MasterCard, Discover, and American Express. We do not accept traveler’s checks. We will charge your credit card only for the amount you authorize. Payment plans also may be arranged through our onsite billing coordinator.


Virtual/Telemedicine Appointments 


 

At Brooklyn Plaza Medical Center, we understand the importance of convenient and accessible healthcare. That’s why we offer telemedicine appointments—a secure and easy way to connect with your healthcare provider from the comfort of your home.



  • What is Telemedicine?

    Telemedicine allows you to have virtual appointments with your provider using a smartphone, tablet, or computer. It’s ideal for follow-up visits, managing chronic conditions, discussing lab results, or addressing non-urgent health concerns.



    With telemedicine, you can:

    • Save time by avoiding travel.
    • Stay connected with your provider from anywhere.
    • Receive quality care with the same level of professionalism as an in-person visit.

  • How to Schedule a Telemedicine Appointment


    1. Call Us: Schedule your telemedicine appointment by calling 718-596-9800. Let the scheduler know you’d prefer a virtual visit.
    2. Use the Patient Portal: Log in to our Patient Portal to book your telemedicine appointment online.
    3. Request During an In-Person Visit: Ask your provider if telemedicine is an option for your next appointment.

  • Preparing for Your Telemedicine Appointment

    1. Check Your Technology:

    Ensure you have a reliable internet connection. Use a device with a camera and microphone (e.g., smartphone, tablet, computer).


      2. Download the Platform:

    We use Healow Patient Portal  for telemedicine. Download the app or access the link provided in your confirmation email.


      3. Choose a Quiet Space:

    Find a private, quiet area with good lighting for your virtual visit.


      4. Have Your Information Ready:

    Prepare a list of medications, symptoms, and questions you’d like to discuss.

  • What to Expect During Your Telemedicine Visit

    1. Check-In Process: You’ll receive a secure link to join your appointment at the scheduled time. Follow the instructions to check in virtually.
    2. Meet with Your Provider: Discuss your health concerns, review your care plan, and get advice or prescriptions, just like an in-person visit.
    3. Follow-Up: Your provider will document the visit in your records and may schedule additional appointments or tests as needed.

  • Telemedicine Eligibility

    Telemedicine is available for many types of appointments, but some conditions may still require an in-person visit. Our team will let you know if your care is suitable for telemedicine when you schedule.

Questions About Telemedicine?

If you’re unsure whether telemedicine is right for you, call us at 718-596-9800   and our team will be happy to assist you.


Experience quality care without leaving home—schedule your telemedicine appointment today!